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Needak World Support and FAQ
Needak Rebounders
What is a Rebounder?
A rebounder is a mini-trampoline (trampettes) that accomodates one person who
can bound up and down in place.
What kind of exercises can a Rebounder provide?
Along with the simple bounce, combinations of arm movements and bounce frequencies
can make a rebounder a diverse exercise tool.
How long will a Rebounder last?
The Needak frame will last you a lifetime and the springs and mat will last
you many years of continued daily use.
Is a Rebounder broken when one part breaks?
No! All parts are easily serviceable by the customer themselves and replacement
parts are inexpensive.
What is the difference between a Needak Rebounder and one I can buy in a
local Wal-Mart?
To be completely straight-forward, a cheaper rebounder is worse for your knees/back/legs,
won't last, and may break providing dangerous possibilities.
Yes, but what is the actual difference?
The Needak bounce is engineered to be easy on the joints, to provide an even
bounce in the center and on the edges of the mat, and to last a lifetime. Cheap
imports will have a much harder bounce, springs will break quicker, and will
overall provide less benefit for the end user. The danger involved in weak materials
that may be used with cheaper imports make it unlikely you will want to use
it extensively for any period of time.
What should I look for when I'm buying a rebounder?
Ensure there is a realistic and reliable warranty. Aside from that, read user
reviews and contact the store you wish to buy from to educate yourself fully
on their product. Make sure it is lead-free, and that the company that owns
the brand also has control over manufacturing. Most importantly, follow your
gut instinct in regards to the quality and build of the rebounder - you want
it to last, not just for the money you will be spending, but for safety.
Warranty and Return Policy
How does the Needak warranty work?
If any component has issues within the warranty period you can contact us and
we will deal with the rest. Replacement parts will be sent to you free-of-cost.
How does the Needak return policy work?
Once you have purchased your rebounder, if for some reason or another, you decide you do not want to keep your rebounder, you have 30 days from the day your rebounder was delivered to you to request a return. In order to qualify for the refund, you must first contact us to process it - this must be done prior to shipping it back to us. The returned rebounder must be received in brand-new condition. We charge a 10 percent restocking to cover the cost of receiving, inspecting and repackaging returned rebounders. All shipping fees are non-refundable. Additional fees may be incurred if rebounder is not received in brand-new condition. Seeing as rebounders are such large packages that can be costly for you to ship back to us, we recommend that you educate yourself thoroughly before purchasing your rebounder and contact us if you have any questions to reduce the likelihood of having to return your rebounder. If you are an elderly person, or have a particular injury or health condition, we recommend that you consult your physician and find out if rebounding is suitable for you prior to purchasing your rebounder.
What does the warranty cover?
Please see our Limited Lifetime Warranty page for specifics.
Shipping
Do you ship outside the US?
Yes! We ship everywhere in the world.
Do you provide free shipping?
We sure do! If, however, you live outside the contiguous US 48 states there may be additional shipping costs added to your order. For most Canadian customers this will be about $30-$45, and for all other locales it will be calculated during checkout.
How much will shipping cost?
If you live in the contiguous US 48 states, your shipping is included in the cost of the rebounder. For all other products and locales, additional shipping will be calculated upon checkout. For most Canadian customers this will be about $30-$45 per rebounder. There are set minimums for smaller orders, so if you order one lube pack the shipping may cost the same as ordering 5 of them.
How long does shipping take?
If your order is placed on a business day then generally it will be shipped out on the same day. Depending on your location, delivery times can vary. If your order is placed on a Saturday or Sunday, then it will be processed on the next business. Generally, for customers within the 48 contiguous US states, you should receive your order within 2-5 days from the day it is shipped. For international customers (including Canadians) we cannot control how long it takes for customs to clear your shipment.
Do you charge taxes and duties up-front?
Only for Canadian customers. For all other international customers, you will
be charged taxes and duties as per your country's rules.
Is there tracking information provided with the rebounder?
If you opt for UPS shipping, then yes. If not, you will have to check with the
carrier's website to determine if there is tracking information for the shipping
method you choose.
Replacement Parts
Where can I purchase replacement parts?
To order any parts, including pins, springs, mats and more, please browse our Parts & Accessories section.
Company Information
What is the difference between Needak World and Needak Manufacturing?
Needak Manufacturing manufactures Needak Rebounders. Needak World is an authorized
international retailer of Needak equipment.
Where are Needak Rebounders manufactured?
In Nebraska, USA.
Does Needak outsource manufacturing?
No! Needak owns and operates the manufacturing facility where all Needak rebounders
are produced.
How long has needak been around?
Needak has been producing rebounders for a large number of years. They have
become one of the best-selling and most popular rebounder manufacturers in the
world.
Needak World Rebounder, Mini-Trampoline and Fitness Specialists
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